The guides were knowledgeable and well informed about all the places we visited and things we saw. Salah and his team were flexible with the itinerary allowing us to add side trips and even cancel those side trips when other things came up. Salah a text that he answered right away and within just a few minutes we had our room. For example, our flight arrived at 1:30am by the time we got to our hotel it was nearly 3:00am but when we went to check in they couldn't find our reservation. Salah and his staff were always available to make sure the tour was exactly what we wanted. Salah was kind, considerate so accommodating. My biggest disappointment of this tour is that I didn't have a chance to meet Mr. I repeat please DONT use saleh or mohammed services. We paid a hefty price for a lot of discomfort and inconveniences.Leaving Egypt with a bad taste and unhappy vacation. He also forced us to tip every person extra for no reason at all. Tony one of their tour guides forced us to put up a good review on tripadvisor before he left. Their tour guides dont speak english well enough for us to even understand what they were explaining to us. We are world travelers but never been cheated this badly on any of our worldly trips. The tour company did not even apologize for their mistake in fact accused us that we were lazy. Even though we were promised a free shuttle back to the airport the hotel was charging an arm and leg and we had to spend additional money on a ride to the airport. MOHAMMED the tour manager was not helpful and one of the most arrogant persons i have ever met in my life. Never let us enjoy any of temples peacefully as they wanted to take us to stores of their choice to sell local products to us in order for them to earn commission on the sale. At every hotel checkin process took for ever. they gave us smoking rooms on different floors and never bothered to help us with our situation. the properties are super old and run down and our rooms were not cleant or shower was not working. They put us at motel standard properties even though we had selected supreme package on viator. The tour owner and his employees are all cheaters and tried to cheat us every single day during our trip.
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